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CRM System Owner

Salary: £42,630 - £47,705 + London Weighting if eligible

Hours: 35 hours per week (Part-time 0.8 FTE considered with pro-rated salary & benefits)

Location: Can be based at home or in any of our four offices (London, Belfast, Cardiff or Glasgow). Occasional travel to London to meet the wider team will be required.

 

Who we are 

The Fostering Network is the UK’s leading fostering charity and membership organisation, dedicated to empowering, enriching and supporting the relationships at the heart of the fostering community.

Who we are looking for

We are looking for an experienced CRM professional who is well versed with Microsoft Dynamics and ready to help us take our CRM usage to the next level.

You will be a strong communicator who takes a proactive attitude to problem-solving. You will have experience of system configuration, user training and partnering with teams to get the most out of our data. If that sounds like you, we’d love to hear from you!

What you’ll be doing

Our CRM System Owner will be the primary owner of our CRM system (Microsoft Dynamics). They will work with internal teams and external partners to ensure the system meets organisational needs by managing and enhancing functionality, ensuring delivery of meaningful reporting and maintaining system integrity and compliance with data protection regulations.

 

The primary objectives of the role are:

  1. Take ownership: being the first port of call for advice and guidance
  2.  Strategic Management: Planning and overseeing the development of the CRM.
  3. Optimise and increase usage: Work closely with internal stakeholders to optimise usage of the system and ensure the CRM is supporting the achievement of our organisational strategy.
  4. Manage supplier relationships: Manage the relationship with external partners, ensuring value for money and quality output.
  5. Develop reporting capabilities: Develop our reporting capabilities to drive decision-making based on robust evidence and insight around our members and service-users

 

At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply. 

What we can offer you

  • 38 days leave (including bank holidays)
  • A range of family friendly and fostering friendly leave options  Flexible and hybrid working 
  • Enhanced maternity and adoption pay
  • Enhanced sick pay
  • 24/7 Employee Assistance Helpline
  • Pension and life assurance
  • Contribution to eye tests and lenses
  • Season ticket loans

Our commitments to you

The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community and especially those from under-represented and minoritised backgrounds. All applications and hiring decisions will be considered on merit.

  • If you identify as care experienced and meet the minimum criteria for the role, you will be guaranteed an interview under our commitment to the Care Leaver Covenant
  • If you have a disability, please tell us what reasonable adjustments would support your participation in the recruitment process
  • We are open to job-sharing arrangements for all roles, please indicate this in the application form if you are applying as part of a job share

Looking for more information?

For an informal conversation about the role, please contact Jon Fox, Head of IT & Facilities, on [email protected]  

 

Ready to apply?

To apply please email your completed application form to [email protected].  

CVs will not be accepted.

Closing date:  Wednesday 18th June 23.59pm

Shortlisting date: Tuesday 24th June

Interview date: Tuesday 1st or Wednesday 2nd July

Interview location: Remote (Microsoft Teams)

We look forward to hearing from you!

The Fostering Network Registered office 87 Blackfriars Road, London SE1 8HA Registered charity in England and Wales 280852 and in Scotland SC039338 Registered in England and Wales as a limited company no. 1507277 VAT Registration 231 6335 90 thefosteringnetwork.org.uk

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